Refund policy

Last updated: October 22, 2026

We want you to love your SINA order. If you are not satisfied, you can return it within 14 days of delivery.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags and packaging.
Items showing signs of wear, washing, alteration or damage caused after delivery cannot be returned.

How to start a return

Contact us through the Contact page of this store with your order number and the reason for the return.
We will reply within 2 business days with the return address and instructions.
Ship the items back using a trackable service and keep your tracking number.

Please do not send items back without contacting us first: parcels returned without approval cannot be processed.

Return shipping

The customer pays the return shipping costs, except if the item is defective, damaged or not the item you ordered. In those cases, send us a photo within 7 days of delivery and we will replace the item or refund you in full, including shipping.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable unless the return is due to our error.